Vanae -FAQ

How long does delivery take?

Due to our limited staffing, high demand and the fact that we also have stock abroad, the expected delivery time is 10–15 business days. We are constantly working to ship all orders as quickly as possible and will provide tracking information as soon as your order is registered in Denmark.

How do I return an item?

The item must be returned in its original condition with tags and packaging to the specified return address:

Havbo 27, 6470 Sydals, Denmark

The customer pays for return shipping, unless the item is defective or incorrectly delivered.

Contact us at vanae.contact@gmail.com with the order number and pictures of the item before returning.

Is Vanae a Danish company?

Yes, Vanae is Danish owned and operates the webshop from Denmark. We handle customer service, returns and support locally, so you as a customer can always get help in Danish.

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